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Saturday, December 18, 2010

Blockbuster Android (cr)App

See How To Remove City ID (and other crapware like Blockbuster, Skype and VZ Navigator) From Droid X (and other Android phones) for detailed instructions.
Dear Blockbuster,
You and your partners in crime (Motorola and Verizon) can all kiss my ass! It upsets me when crapware is installed on any device, but when I can't remove it that really upsets me. Thanks to you installing your unremovable (cr)app I will NEVER again set foot in one of your stores, rent from one of your kiosks or use any of your services on any platform. Furthermore, I will use every opportunity to spread the word and make sure everyone knows of your unethical business practices.
This is a message I just sent Blockbuster to let them know I am not happy about their Android (cr)app that was conveniently installed on my nice new Droid X. As stated I will never again use any service by Blockbuster. Period.

It is appalling that I as the owner of my Android smart phone cannot uninstall this and several other apps!

I was sitting here this wintry Saturday afternoon watching a little TV and monkeying around with my Android. As I browsed through the list of apps I clicked on the pre-installed Blockbuster app. Right off I was told I'd have to update the app to even check it out. Undaunted I clicked OK and was taken to the Android Market. While reading about the app I noticed it was rated only 2 1/2 stars, so naturally I looked through several comments. Virtually every recent comment rated the app 1 star and complained about not being able to uninstall it.

After leaving my own 1 start rating and scathing comment I emailed the above message to Blockbuster (ondemandcustomercare@blockbuster.com) and tried to call them (866-692-2789). Their automated phone system kindly informed me that they were experiencing higher than normal call volume so I decided to call back later. And I will. I will let them know of my extreme displeasure of their app being forced upon me and my inability to remove it from my Android, and that I will never use any of their services (did I already say that? I may be a little upset right now. . .). I'm sure my complaints will fall on deaf ears but it should make me feel better to vent.

There are a slew of these uninstallable (cr)apps on my Android thanks to Motorola and Verizon. I did file a complaint with the FTC a couple months ago but who knows what'll happen with that.

Basically I just want full control of my Android. Kind of like I have with my computer. What a novel idea. . .

UPDATE
I recently ran across this great article, "Crapware on Android: Minor Annoyance or Major Problem?" over at tested.com (he ripped off most of this LA Times article, "'Junkware' comes standard on Verizon, T-Mobile smart phones," but did add some good stuff).  In it Ryan Whitwam hits the nail on the head with these points:
  • "If you make an amazing phone, it will be amazing and people will notice. Piling on more and more sponsored software hurts the experience."
  • "Many of these apps are also poorly coded, and meant mainly as a promotional vehicle. Don't be surprised to see them running in the background when there's no need for it."
  • "...these apps are just sitting there taking up space on the phone's internal storage. Depending on the handset, that could be a big chunk of usable ROM space. This is even more infuriating because the bundled apps often duplicate the functions of standard Android apps."
  • "...having all these "value-added" apps is going to slow your updates. We already know that running a skinned version of Android will result in a delay in moving to the newest version of Android, but the testing and porting of all this junk software isn't going to help."
Tell the FCC that Verizon (or AT&T or Sprint or ...) is forcefully installing applications with no choice to remove them by filing a complaint with the FCC at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; or faxing 1-866-418-0232.  I suppose if enough people complain Verizon will stop trying to force this crap down our throats!

See also

1 comment:

  1. I followed Blockbuster removal suggestion from another disgruntled Verizon customer and it worked!! Simply...go to app market.Click on update Blockbuster ( it doesnt give option to remove there) After updating go to manage apps and then to Blockbuster again, and it will now give you uninstall option. Click uninstall option and VIOLA! POOF! Gone! Hope it works 4 U!!!

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